Warranty Telephone Scams

 

Dear Watch Member,

Trading Standards is warning about telephone fraudsters mis-selling insurance for appliances. They claim to be from an insurance company and tell you that the warranty, for example on your fridge, has run out. They say they can renew it for you over the phone. Payment is taken and you may be sent paperwork. However it is a fraud. If your fridge breaks down, there will be no replacement or repair. Next year they will contact you again; what you thought was payment for 3 years was only for one year.

We advise that you don’t buy goods or services over the phone from a cold caller. With no chance to do your own checks, you don’t know if the call is genuine or if the price is a good one. In some cases, it would be cheaper to buy a new item than to buy the warranty.

To help protect yourself from these and similar calls:

For mobile phones, let callers who aren’t in your address book go straight to voicemail.

For landlines, contact your provider and ask for free caller display – if you can see who’s calling and it’s a number you don’t recognise, you will be on your guard immediately.

Contact your phone provider and ask if they offer free call blocking services. BT, Sky and Talk Talk are among providers who offer this service.

Keep your phone on answerphone during the day. Scammers won’t leave you a message. If you’re at home and hear someone genuine leaving a message, you can pick up the phone.

You can buy landline phones with built-in call blockers. Callers must say their name before you speak with them or not. You can also buy call blocking boxes that fit to an existing phone. They range in price, so think about what you need. These are available at all good retailers and online.

For advice on how to protect yourself from different types of fraud, go to www.met.police.uk/advice/advice-and-information/fa/fraud/.

If you need to reply regarding this message, tap on this email address: [email protected]

Regards,
Lee O’Brien
Pinner Safer Neighbourhood Team
Email: [email protected]

Spoof Phone Calls

Dear Watch Member,

A huge increase in cyber-fraud across the world means that we all need to learn how to spot and avoid different types of fraud and cybercrime.

An emerging tactic used by fraudsters is the ‘spoofing’ (cloning) of telephone numbers. A decade ago, anyone receiving a suspicious call could look up the number that was calling them to check its legitimacy. No longer is this sufficient advice.

Fraudsters can now clone numbers used by legitimate organisations, your local bank, HMRC, or even a local police station, to make it look like that organisation’s genuine number is calling you. The fraudster claims to be from that organisation and tries to convince you to do what they say. This means you cannot rely on your Caller ID display to tell you who is calling you.

Protect yourself:

Beware of unexpected phone callers, whomever they claim to be. If in doubt, never divulge personal details over the phone to someone who has called you. The more you say to a fraudster, the more information they gain about you. Don’t be afraid to hang up. Contact friends or family for advice.

Don’t trust your caller ID display. To verify a call, contact the genuine organisation using a number that you have independently researched. Before doing so, ensure the call has ended and the line has cleared, wait five minutes (Some scammers can simulate the sounds of lines clearing to dupe you into dialling while the line is still live), or make the call via a separate phone line where possible.

Institutions such as HMRC, police and banks will never call you to tell you that you / your money is under investigation; nor would they ever ask you to transfer or hand-over money / assets for such a purpose.

Report all scams online to www.actionfraud.police.uk or call 0300 123 2040, giving as much information as possible.

If you need to reply regarding this message, tap on this email address: [email protected]

Regards,
Lee O’Brien
Pinner Safer Neighbourhood Team
Email: [email protected]

Scam Phone Message

Dear Watch Member,

A Pinner resident has kindly informed me of a scam phone call he received today.

The automated voice message states that your Apple iPhone, worth £1300, will be delivered tomorrow.

If this is okay, you do not need to do anything. If not okay, you are asked to press 1.

Please do NOT press 1; just put the phone down.

It is not known what might happen if you do press 1, but it would likely result in some financial loss.

When I dialled the phone number that placed the call, I received the, “Your call could not be completed as dialled” message.

For fraud and scam prevention advice please click here.

If you need to reply regarding this message, tap on this email address: [email protected]

Regards,
Lee O’Brien
Pinner Safer Neighbourhood Team
Email: [email protected]

Pinner Village Hall is taking bookings.

This is a message from Pinner Village Hall.

Following yesterday’s Government announcement, PADCA are pleased to advise that Pinner Village Hall will be re-opening on Monday 17th May 2021.  Whilst the Government Roadmap is going to plan, please do not forget that not all restrictions have been lifted and you will still be required to adhere to the attached guidance to help keep Pinner Village Hall Covid-19 secure.  To summarize, the main points to following are:

  • Everyone will need to “check-in” on the NHS app using the NHS QR Code Poster located at the main entrance.  If you know that some of your attendees/members do not have smart phones, please keep a register of those in attendance and their contact details in case NHS Track & Trace need to be informed.
  • Everyone will be expected to wear face coverings whilst moving around the building, particularly when using more confined areas such as the toilets.
  • Everyone will be expected to maintain social distancing of 2m, or 1m plus with extra precautions (face coverings).  Whilst indoors, the “rule of six” must still be followed.
  • Use the hand sanitizer provided on entering the premises and wash your hands regularly.

Whilst I know that many of our regular users have now received both vaccinations, please remember that this doesn’t mean that you are immune from catching COVID-19 or from passing it onto others.  Lets help everyone feel safe by respecting each other and abiding by the rules for just a bit longer.  Hopefully “normality” will return and all restrictions will be lifted by 21st June!

I would like to say a specific “Welcome Back” to the following activities that will be resuming over the next couple of weeks and wish you all the best with your return:

  • Jazzercise
  • Drama with Sue
  • 1st Steps Linedance
  • Community Theatre with Marion
  • Pinner Players Theatre Company
  • Pinner Village Healing Centre
  • Phonics with Robot Reg
  • Catch The Fire Church

For those that will be returning after all restrictions are lifted, we look forward to seeing you then. 

With best wishes,

Lea
Booking Administrator
Pinner Village Hall
Chapel Lane
Pinner
HA5 1AA

Telephone:  020 8429 4320
www.pinnervillagehall.org.uk

 

 

Upcoming Webinars – Eid

Dear Watch Member,

Below is a list and dates of upcoming webinars you may be interested in participating in: 

Eid al-Fitr 

In celebration of Eid al-Fitr, the Metropolitan Police Service (MET) are hosting virtual Meet the Met events to engage with the Muslim community. Join us to hear from officers who are part of the Muslim Police Staff Association and will discuss and share their journey followed by a Q&A session. 

Thursday 13th May – 11am – 12pm

Friday 14th May – 11am – 12pm 

https://www.eventbrite.co.uk/e/eid-al-fitr-recruitment-webinar-metropolitan-police-tickets-114505109866

Regards,
Lee O’Brien
Pinner Safer Neighbourhood Team
Email: [email protected]
Tel: 020 8721 2775

Increase in use of Counterfeit Banknotes

Dear Watch Member,

In recent weeks, there has been an increase in the use of counterfeit banknotes via online marketplaces, such as Facebook Marketplace. A typical example of this might be individual(s) agreeing to purchase high-value electrical items, such as phones or games consoles. The individual(s) would then collect the items from the sellers, handing over an envelope filled with counterfeit currency before fleeing the scene with the goods.

Top Tips to protect against this type of fraud:

Consider alternative, secure, electronic payment methods – Such as PayPal, where the buyer isn’t able to attend your home address. Avoid meeting to make exchanges in public where you may be pressured into a transaction.

Visit the buyer’s online profile – Try to learn more about the person you are selling to, their marketplace history, any mutual friends, or ratings they may have received. This may help you ascertain if they are genuine.

Record the buyer’s details – Name, profile picture and anything else which may assist in identifying them at a later date.

Inspect the banknotes – If your transaction is in-person for cash, don’t feel pressured into handing over items until you are satisfied that the banknotes are not counterfeit. Of course, not all counterfeits are easy to spot. For more information on counterfeit banknotes and how to identify one, please visit the Bank of England website here:

https://www.bankofengland.co.uk/banknotes/counterfeit-banknotes/how-to-check-your-banknotes

Read Facebook’s “Tips for buying and selling safely on Marketplace” via their website.

If you need to reply regarding this message, tap on this email address: [email protected]

Regards,
Lee O’Brien
Pinner Safer Neighbourhood Team
Email: [email protected]

Pinner Association AGM Presentation By Chonde of The Harrow foodbank

 

 

 

 

On Wednesday 21 April at our AGM, Chonde Nkowani, Project Manager of Harrow foodbank gave us an interesting presentation about the Foodbank and the vital role it plays in our local communities. This year during the pandemic they have seen more people needing help from the foodbank.

It costs about £60,000 a year to run the local foodbank. If you wish to donate money to ensure they can cover the costs, such as the warehouse, and van that delivers the food. Visit https://harrow.foodbank.org.uk/give-help/donate-money/

If you wish to donate food etc.; visit https://harrow.foodbank.org.uk/give-help/donate-food/  This page will show you what is on their monthly shopping list.

If you wish to volunteer; visit https://harrow.foodbank.org.uk/give-help/volunteer/

Thank You Chonde.

Minutes of AGM Held 17th April 2019

For those of you that will be attending our AGM on Wednesday 21 April at 8pm.

There is still time to register. Register for AGM 21

If you are unable to find the July 2019 copy of The Villager magazine, below are the minutes of the last AGM that we held.

Report of the Open Meeting / The Pinner Association 87th Annual General Meeting held on 17th April 2019 at the Pinner Village Hall.

We were very pleased that the new CEO of Harrow Council, Sean Harriss, agreed to speak at the Pinner Association Open Meeting / AGM on 17th April.   Robin Youle, President of The Pinner Association, welcomed Mr Harriss and Navin Shah AM to the meeting, and introduced Mr Harriss to the audience of some 100 members and others, explaining that he had previously been the CEO of Bolton and more recently the CEO of the London Borough of Lambeth.

Sean Harris remarked that he had been in post in Harrow for only ten weeks but already felt welcome and it was a privilege to work with councillors and council officers so committed to the borough and its residents.  However, he was aware that there were issues that were of concern to some in the audience.

Harrow Council had two roles as the local authority; first as the provider of services, either directly or via third parties; and second to provide community leadership, such as liaison with the police to reassure the community about and plan a response to the recently violent incidents in the borough; longer term strategic planning for the regeneration of the borough; liaison with the local NHS; and communication with all local faith groups.   The key duty of the council was to glue communities and place into a whole, and he had been impressed with how well the many varied communities in Harrow all worked together.

Providing over 500 different services for some or all of the quarter of a million population of the borough was a challenge in this time of austerity in public spending.  Some services were delivered to only a small number of residents in need of specific assistance, for example the 30 to 40 disabled children who required social care, whereas other services were used by many of the residents.  There are some 5,000 council tenants, and many of the older population received social care assistance, and the boroughs parks and libraries are well used by a large number of residents.  Some services were popular with residents, such as the libraries, but others less so, such as council tax collection and parking enforcement, but all were necessary.

Difficult choices had to be made as a large amount of the council’s annual budget had to be spent on a relatively small proportion of the population, such as on child and adult social care which was a statutory duty, leaving only a relatively small amount for spending on the physical environment of the borough such as parks, waste collection, street cleaning, etc..  This meant that many council tax payers felt as if they were getting less but paying more, but this was due to the funding to Harrow from central government reducing dramatically from £53 million in the past to only £1.5 million this year.  The inevitable decline in services was giving rise to frustrations and changing the relationship between the council and its residents.

Mr Harriss then answered questions from the audience.   In reply to a query as to whether the Civic Centre was to move to Wealdstone he explained that the proposal to build a new Civic Centre building was to go to the Harrow Council Cabinet in May.  The preference was still to build a smaller new Civic Centre and regenerate the current site for housing, but the time scale for this project had slipped.

Many in the audience asked about the “fiasco” still ongoing with the “Brown Bin” garden waste collections.  The new bin stickers used to identify those households who had paid for this additional service had not been distributed to many of those who had already paid for the coming year’s collections.  Harrow Council was sending out emails to those complaining blaming the postal delivery, but this was considered not to be the problem in the majority of cases.  Mr Harriss agreed that the communication with and from the council about this matter had been remiss and that mistakes had been made with transferring data on those addresses that had paid.  He felt that communication with the council must be improved and was actively working on solving all the problems with the brown bin collections.

The difficulty of those who do not use a computer in contacting the council was raised, and Mr Harriss acknowledged that the council was moving more of its contacts to on-line only.  The “Access Harrow” phone call centre had previously employed 160 staff, but now there were only 60 employed.  The driver for this was cost reduction, due to the effect of austerity on the council.  He would look into the difficulties that some residents were having in communicating with the council.  The Harrow Council website was currently being redesigned to be more user friendly and it was hoped that the new website would be available in six to nine months.   He was asked to ensure that the new website was thoroughly “road tested” before going live, as the current website was full of bugs that made it virtually useless at times, and he confirmed that 1,500 volunteers had already been identified who would test the new website before it was released.

Other issues raised was where would Bridge Street residents park once the Waxwell Lane car park was shut, and whether the council would be able to assist residents of St Michael’s Crescent with liaising with the police on setting up CCTV cameras at each end of that road following the recent spate of burglaries in the area?

Robin Youle thanked Sean Harriss for speaking and answering questions and the audience showed their appreciation.

Minutes of the 87th AGM of The Pinner Association

The formal business of the AGM commenced at 8.55pm.

Minutes of the 86th AGM

The minutes of the 86th AGM held on 18th April 2018, as published on pages 67 – 71 of The Villager, No. 241, published July 2018, were duly proposed and seconded and agreed by the meeting.

Matters Arising

None.

Chairman’s Report

Christine Wallace, Chairman of The Pinner Association, welcomed everyone to the meeting and commented that the Pinner Association had gained a strong identity over the many years of its existence and expressed the hope that it would survive for many years more.  More people were needed to come forward and volunteer to be on the Executive Committee if the work of the Association was to continue to cover the wide range of activities and topics which were currently undertaken for the benefit of all who live and work in Pinner and Pinner South.

Communication with the members was vital and this was achieved via the website and Facebook site, which had over 1,200 “Followers”, both of which were now administered by Julie Waller.  The Villager, magazine edited by Cynthia Wells, continued to be the primary method of communication for many members and had now reached the 243’rd edition.   Christine thanked Julie and Cynthia for all their hard work.   She also thanked the “Collectors”, the volunteers who delivered The Villager to members three times a year and collected the annual subscriptions from those who still paid by cash.

Other volunteers who helped were the Band Concert Stewards and the team who put up and packed away all the equipment needed for these events, ably organised by Julie Waller.   Caroline Ennis was our volunteer who so efficiently did much of the administration for the Remembrance Sunday Service and she would need an assistant this year so please could anyone willing to help contact the Pinner Association Committee.

A new opportunity for volunteering on an occasional basis would be a project to improve the environment of the Bridge Street Gardens that was being planned.  Watch out on the website and Facebook site for information on how you could help.

Treasurer’s Report

Tim Owen, Honorary Treasurer, referred the meeting to his written report which was set out on pages 75 and 76 of the March 2019 edition No. 243 of “The Villager”, and the abbreviated accounts for the year ended 31 December 2018 were set out on pages 76 and 77.  A copy of the fuller set of annual accounts, in the format required by the Charity Commission, and which had been examined by and signed off by the Independent Examiner, was available at the meeting for any member who wished to see them.

Income for the year had decreased as in 2017 there had been income from the transfer of funds from Harrow Council ringfenced for the provision of festive lights in the High Street.   Donations by the Pinner Association were also down, but £250 was again donated to the Pinner Cricket Club, and your Association also sponsored the Band Concerts whilst spending nearly £3,000 on the upkeep of gardens and over £6,000 on the provision of the festive street lights and street Christmas trees in Pinner.   The Association now had £48,000 in its reserves, £44,500 being in unrestricted funds, and therefore suggestions from members as to how some of this money could be usefully employed to improve the amenity of Pinner residents, in line with the charitable aims of the Association, would be welcomed by the Committee.

The full accounts had been approved by the Pinner Association Executive Committee on the 2nd February 2019, and subsequently inspected by the Independent Examiner who had given an unqualified report and a signed copy of the accounts was available for inspection.  There being no questions on the accounts, Cliff Lichfield proposed and Jim Boff seconded their adoption and by a unanimous agreement indicated by the members present the accounts for 2018 were adopted.   The signed adopted accounts would be filed with the Charity Commission.

Creation of Joanne Verden as a Life Vice-President

Robin Youle proposed that Joanne Verden be created a Life Vice-President of The Pinner Association on the occasion of her retirement from the Executive Committee.  Joanne had served on the Committee since the 1960’s and was Chairman in the 1990’s.  In that time she had been actively involved with matters relating to the environment of Pinner such as planning and representing the Association on Harrow’s Conservation Area Advisory Committee, the landscaping and tree planting in three Pinner parks, the renovation of the Children’s Playground and creation of the Peace Garden in Pinner Memorial Park, the maintenance of the garden beds at Pinner Station (in conjunction with the late Dave Bolton), liaison with Harrow Council to keep Pinner high on their agenda, and many other tasks on Pinner behalf.  Joanne had also liaised with the Harrow Heritage Trust for many years.

Shirley Clark seconded Robin Youle’s proposal and the meeting was unanimously in favour of the creation of Joanne Verden as a Life Vice-President of the Pinner Association.  Robin presented Joanne with a plant as a token of the thanks of the Association.  Joanne in reply thanked everyone for the honour bestowed upon her and said that two of her proudest achievements for Pinner were having trees planted and a bench installed at the top of Wakehams Hill and the renovation of the fountain on Tookes Green.

Election of Officers and Executive Committee

Christine Wallace, Chairman, conducted the election of the President.  The only nominee was Robin Youle and he was duly elected by the meeting.

Robin Youle, President, then conducted the election of the Officers.  Christine Wallace had been nominated and seconded by the due date and was elected as Chairman.    For the other Officer posts there no contested positions, and the following, having been nominated and seconded by the due date, were confirmed in post with the agreement of the members present:   Vice Chairman – Julie Waller; Hon. Secretary – Ruth Boff;  Hon. Treasurer – Tim Owen;  Hon. Membership Secretary – Jill Cock;  Hon. Editor of The Villager – Cynthia Wells.

There had been six Executive Committee nominations for the ten posts available under the Constitution, and the following, having been nominated and seconded by the due date, were confirmed in post with the agreement of the members present: Rahul Aggarwal, Ed Badke, Shirley Clark, Warwick Hillman, James Kincaid, and Bruce Watson.

Robin Youle thanked those Executive Committee members who had retired at this AGM; Bill Dedman had covered Police for the committee and had contributed greatly to over areas, David Leibling had used his expert knowledge to cover Highways & Parking matters, Fiona Jones had assisted with Panto Evening and at the Band Concerts, and Joanne Verden had been a stalwart of the committee covering Environment.

Vote of thanks to, and election of, the Hon. Independent Examining Accountant

Tim thanked the Hon. Independent Examining Accountant, Mr Anthony Fineberg, who had kindly agreed to act in this capacity again.   He proposed the vote of thanks to Mr Fineberg and his re-election as the Independent Examining Accountant for the coming year, and this was seconded by Bill Dedman and passed unanimously by the meeting.

A.O.B.

None.

The formal business of the AGM closed at 9.30pm.

 Open Forum

Questions raised from the floor under “Open Forum” covered the following topics:

    • What was to happen to Pinner Library? – Cllr Paul Osborn replied that it was to remain open and be refurbished.
    • What was the Pinner Association’s “vision for Pinner”? – Robin Youle explained that Harrow Council as the local authority wrote the local plan for the borough and it was the task of the Association to do our best to look after Pinner.  Ruth Boff added that the Association sought to preserve what was already good and supported new initiatives that would enhance the quality of life for Pinner residents.   Cllr. Kan Chana informed the meeting that every second Saturday the local councillors held a surgery for residents to air their views and discuss their concerns.
    • Would the Association be monitoring the disruption that would be caused during the development of the Waxwell Lane car park site? – Julie Waller replied that as a resident of Waxwell Lane she was closely monitoring all aspects of the new development and had already requested information on the proposed noise protection, lorry routes, hours of works, etc..  Julie would act as a coordinator for complaints from neighbours of the site and would liaise with Harrow Council and the contractors.

The meeting closed at 9.45pm.