News

Trading Standards Advice: Buying Online, Deliveries and Refunds

Dear Watch Member,

As Christmas approaches you will possibly be making increased online purchases.

Trading Standards offer these tips for buying goods online:

Look at reviews to build a picture of how reliable the seller is. Look for terms & conditions on their website.

Check if you are dealing with an online trader or a private seller on an online marketplace; your rights can be different. When buying from a private seller, goods must be as described and can’t be misrepresented (e.g. claiming used item is brand new) but private sellers don’t have to disclose faults of the items.

Before ordering, check delivery times and costs, and also the process / cost of returning items.

If you won’t be home, state where item should be left or ask a neighbour / friend to receive it at their address. This will be seen as receipt of delivery, so only do so if the space is safe, or the recipient will be home.

Your purchase and agreement (contract) is with the trader, so if a parcel goes missing, contact the trader, not the courier.

If you struggle to get a refund, check if the seller is part of a trade association or alternative dispute resolution scheme (see link below).

If you don’t get your money back from a seller, you may be able to ask your card provider or PayPal to help if your order hasn’t arrived, is faulty, not as described, or a seller has gone out of business. Send your card provider / PayPal a copy of your complaint email to the seller. You get valuable protection from using a credit card under S.75 of the Consumer Credit Act 1974 (only for purchases between £100 – £30,000). If you used a debit card, charge card, (or credit card but S.75 doesn’t apply), you may be able to claim under the chargeback system.

For more details visit:

www.citizensadvice.org.uk/consumer/get-more-help/Solve-an-ongoing-consumer-problem/

 

If you need to reply regarding this message, tap on this email address: [email protected]

Regards,
Lee O’Brien
Pinner Safer Neighbourhood Team
Email: [email protected]

Pinner Street Christmas Tree lit by the Mayor of Harrow.

The Mayor of Harrow, Cllr Ghazanfar Ali, was at the top of Pinner High Street at 4.45pm on Thursday 25th November to officially turn on the lights of the Pinner street Christmas trees in a small ceremony arranged by Cllr Norman Stevenson (Pinner Ward) to support the new “Visit Pinner” organisation which is aiming to support the independent traders in Pinner.

Photo by David Elliott, “Pinner Local” website.

The Mayor made a short speech in which he praised the community spirit in Pinner and thanked The Pinner Association for organising and sponsoring, with some assistance with the funding from Harrow Council, the festive street lights and street Christmas trees in Bridge Street and the High Street.  He hoped the festive lights and Christmas trees would lift the spirits of all who see them and wished everyone in Pinner a “Happy Christmas”.

Photo by Norman Stevenson, “Visit Pinner”.

The Mayor with Tim Owen, Ruth Boff and Alison Whitehead of The Pinner Association Committee.

Photo by David Elliott, “Pinner Local” website.

The Mayor and Cllr Stevenson with a background of the High Street Festive lights.

 

 

Christmas Tree Switch On.


The Mayor of Harrow, Cllr Ghazanfar Ali, will be at the top of Pinner High Street at 4.45pm on Thursday 25th November to officially turn on the lights on the Pinner street Christmas trees. The Pinner Association will be providing both of Christmas trees, at the top of the High Street and at the top of Bridge Street, again this year and we are very grateful that the Mayor will be coming to turn on their lights in a short ceremony which anyone in Pinner is very welcome to attend.

There is no “Panto Evening” being held in Pinner this year, so there will be no entertainments, attractions or other stalls in either the High Street or Bridge Street on the evening of the 25th November.

Can You Help?

Alice our roving reporter who gathers the information for Talking Shops is effectively in lock down at the moment.  We need a new person, or people, to find out what is going on in our local shops and businesses for The Villager magazine.

What does it involve?

Visiting the local independent retailers and finding out what they are doing now and their plans for the future.  Taking a couple of photo’s with their permission and writing some copy for the magazine.

There are mainly three locations that need to be covered.

  • Cannon Lane / Whittington Way
  • Central Pinner
  • Pinner Green

Are you able to help with any of these areas?

Interested?   Email:  [email protected]

Thank you

Julie

New parking restrictions proposed – Cuckoo Hill


We wish to inform you that the London Borough of Harrow is undertaking statutory consultation on proposals to introduce Waiting and Loading restrictions in various streets within the borough.

The proposals were advertised in the Harrow Times on Thursday 18 November 2021, and should be advertised in the London Gazette on the same date.

Copies of the proposed Traffic Order, Notice of Intent and plans are attached or can be viewed on the Traffic Order page of the Harrow Council website at www.harrow.gov.uk/trafficorders or in Greenhill Library, Perceval Square, College Road, Harrow, HA1 1GX between the hours of 10am and 6pm Monday to Saturday.

Should you have any questions relating to this scheme please contact the Transportation Team at [email protected].

Kind regards

Fiona Moreira
Principal Traffic Order Maker
Commissioning & Commercial Services | Community Directorate

21-26 notice of intentions
21-26 LSPP Plans